DELIVERY & RETURNS
DELIVERY TIMESCALES
Free Standard Delivery (UK) on all orders. Express Delivery is £2.99.
- Delivery options: Standard Delivery (2-5 Working Days) or Express Delivery (1-3 Working Days).
- All orders placed before 3pm UK, London time are dispatched the same day.
- For Express Delivery order before 5pm Monday to Thursday.
- Orders placed for Express Delivery on a Friday will be dispatched the following Monday, we will make every effort to get your order out to you as soon as possible.
- Bank Holidays and Public Holidays are not included as delivery days.
- You can return your order for any reason for free within 28 days.
DELIVERY INFORMATION
Sometimes things can go wrong, but rest assured we’ll do our best to make it right. Now, in the unlikely event that you do not receive your order after the stated delivery timescales, please contact us as soon as you’re aware and no longer than 7 days from the delivery date stated on your order confirmation.
Additional Information
- A signature is not required for UK deliveries, but we do have advanced systems in place with our delivery partner to check the order arrived at your doorstep. You can request for your parcel to be left with your neighbour or in a safe place.
We are unable to deliver on Public Holidays. Any orders placed on a Public Holiday will be dispatched the following working day.
TRACK MY ORDER
Have a Niqolas Bassano account?
Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information and you can find your tracking information here.
I don’t have a Niqolas Bassano account just yet
Don’t sweat it. As soon as your order has been fulfilled, you’ll receive a shipping confirmation email stating “Your order is on its way”.
You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, don’t worry! Your order will usually take approx. 24-48 hours to be dispatched.
*Please note: Tracking can take approx. 24-48 hours to update after dispatch.
RETURN POLICY
- Products must be returned within 28 days of receiving order (excluding Christmas orders, which will be updated during the seasonal period).
- Products must be unworn and unwashed with all tags still attached, as received.
- Women’s underwear can only be returned if the hygiene seal is still intact.
- Men’s underwear cannot be returned for hygiene reasons.
- Socks can be returned if they are sealed in their original packaging, as received.
- We currently only offer refunds. Exchanges are not yet part of our returns policy.
- Orders placed separately cannot be returned as one, in the same way the original order was placed. Combining orders will slow down the refund process.
POP-UP STORES/EVENTS RETURNS POLICY
Products purchased from a Niqolas Bassano event will be refunded with store credit in full amount. We don’t provide cash refunds for products purchased at pop-up stores/events. If you wish to return something from a pop-up store or event, please contact Customer Support and we will endeavour to assist you, as fast as we can.
RETURNS INFORMATION
Follow these simple steps to register your return
To return your Niqolas Bassano order FREE via any Royal Mail Post Office, just follow these steps below.- To make a return, peel off the enclosed pre-paid Royal Mail label in your order and attach it onto your parcel. If you don’t have a returns label, you can simply reach out to us via one of the Support channels and we will be happy to provide you with a new one.
- Complete the returns note that came with your parcel and place it into the parcel with your return. Be sure to include your order number, e.g. #UK108392 and your email address in the comments box.
- Simply take your parcel into any Post Office. If you’ve used the label included in your parcel, hand it over to staff and they’ll handle the rest!
- Click here to find your nearest Post Office. Remember to ask for a proof of return receipt.
- We will send you an email notification once we have received your return at our warehouse. Once we have your item(s), please allow up to 7 working days (excluding weekends and bank holidays) for us to process your refund.
- All returned items should be sent back in their as received, original condition and packaging including the tags, eg. leggings should be returned in their original mailing bag. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
RECEIVED A FAULTY ITEM
- Order Number
- Item Number
- Photos showing:
- a) Product fault as clearly as you possibly can
- b) Full length photo of the product
- c) Niqolas Bassano logo and label
HOW DO I RETURN MY ITEMS
You have up to 28 days to initiate your return from the moment your Niqolas Bassano order is delivered. Check out the information above to ensure you know just how to return your items, it’s super quick.
