DELIVERY
Free Standard Delivery (UK) on all orders. Express Delivery is £2.99.
- Delivery options: Standard Delivery (2-5 Working Days) or Express Delivery (1-3 Working Days).
- All orders placed before 3pm UK, London time are dispatched the same day.
- For Express Delivery order before 5pm Monday to Thursday.
- Orders placed for Express Delivery on a Friday will be dispatched the following Monday, we will make every effort to get your order out to you as soon as possible.
- Bank Holidays and Public Holidays are not included as delivery days.
- You can return your order for any reason for free within 28 days.
Sometimes things can go wrong, but rest assured we’ll do our best to make it right. Now, in the unlikely event that you do not receive your order after the stated delivery timescales, please contact us as soon as you’re aware and no longer than 7 days from the delivery date stated on your order confirmation.
Additional Information
- A signature is not required for UK deliveries, but we do have advanced systems in place with our delivery partner to check the order arrived at your doorstep. You can request for your parcel to be left with your neighbour or in a safe place.
We are unable to deliver on Public Holidays. Any orders placed on a Public Holiday will be dispatched the following working day.
Have a Niqolas Bassano account?
Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information and you can find your tracking information here.
I don’t have a Niqolas Bassano account just yet
Don’t sweat it. As soon as your order has been fulfilled, you’ll receive a shipping confirmation email stating “Your order is on its way”.
You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, don’t worry! Your order will usually take approx. 24-48 hours to be dispatched.
*Please note: Tracking can take approx. 24-48 hours to update after dispatch.